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Quality Policy
We are committed
to being very aggressive in our attitude towards quality and customer
service, primarily since we want to be ranked as the best in our industry.
Quality is not just another goal, it is our basic strategy for survival
and future growth.
PRIORITY
Our customers demand and warrant a high quality product---it is our responsibility
to give them what they want. If we don't, they'll find someone who can.
If customer requirements are unclear, then it's our job to seek out a
better understanding of their requirements/specifications. If we fail
at any time, then we must determine what went wrong and assure that it
doesn't happen again.
OBJECTIVES
Our quality objectives are to furnish high quality products, on time,
and at the most reasonable cost. The attainment of such objectives will
lead to, customer satisfaction, enhanced client's operational productivity.
Once an objective is achieved, it should be recognized and reset to stimulate
further quality improvement. To reach our objectives, we will have to
maintain a constant focus on quality with full dedication, commitment,
and teamwork.
VISION
Our journey is Total Quality Management--fully satisfying our customers
requirements through a process of continuous improvement. It's critical
to understand that Total Quality Management is not a short term program.
It's a long term commitment aimed at continuously improving the way we
work, providing a safe work environment, managing our business processes,
and supplier selection/retention. It is our goal to position our company
for market expansion, thereby providing improved job security and quality
of life for all.
QUALITY
FIRST
It must be clearly understood that we'll not allow quality to take second
place behind cost or schedule. All employees have the right to question
their supervisor's decisions or actions if they feel that quality is being
compromised.
Branley Fong
General Manager
Zenith Engineering Pte Ltd
01 June 2002
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© Copyright 2002 by ZENITH
ENGINEEERING PTE LTD All
rights reserved
34 Joo Koon Circle, Singapore 629060
Tel: (65) 6861 1100 Fax: (65) 6862 1948
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